SOUND BITES: The quiet force behind Nova’s operations

In an industry where deadlines are tight and unexpected challenges can derail even the best-laid plans, one person has become the anchor at Nova’s day-to-day operations. That person is Sheila Evans, the company’s long-serving Sales Office Manager, whose role sits at the intersection of logistics, customer care and crisis management.

With years of experience inside the business, Sheila has developed long-standing relationships across Nova’s customer base, particularly in the social housing sector. Her role demands constant communication with site managers, account managers and internal teams, ensuring that projects stay on track and that setbacks – from missed measurements to delayed deliveries – are resolved before they escalate.

“Sheila is the person you call when things get complicated,” says one colleague. “She doesn’t just manage problems, she removes them.”

Leading both the sales operations and counter teams, Sheila oversees everything from production queries to staffing cover, often juggling last-minute site changes alongside day-to-day planning. Her straight-talking, proactive approach has made her a go-to figure for customers and colleagues alike.

For Sheila, good service means honesty and speed. “If there’s bad news, I’d rather pick up the phone and deal with it straight away,” she explains. “Don’t procrastinate, fix it and move on.”

That philosophy reflects Nova’s broader ethos: proactive, reliable and customer-focused. Whether it’s coordinating after-sales support, arranging an emergency delivery or dispatching a team member to site, Sheila ensures the service delivered matches the quality of the company’s products.

By keeping communication open and relationships genuine, she has helped build the trust that underpins Nova’s reputation. In an environment where consistency matters as much as craftsmanship, Sheila provides the steady hand that keeps everything moving forward.